- Call the bakery during business hours: Monday-Friday, 6:30am-5:30pm and Saturdays & Sundays, 7:00am-3:00pm.
- A VIP membership or full payment is required at the time of order. If paying with EBT, please click here for more information.
- Two weeks' notice is requested for all special orders; however, call us if needed sooner to discuss how we can accommodate your specific needs.
- Approval of product is requested at pick up. We are happy to fix anything you are not satisfied with, while at the bakery.
We ask that you place your order by phone (231-726-CAKE or 231-726-2253) so we can clarify the information and ensure accuracy.
Yes, we do ask for full payment at the time of order unless you are a member of our VIP Program. We started asking for pre-payment because of the amount of orders placed and never picked up. We ask for payment regardless of the quantity ordered. We accept all major credit cards, cash, checks, and EBT cash benefits. Click here for more information regarding EBT and deposits. Learn more about our VIP Program to make ordering easier for you.
During the holidays, graduation season, or for large orders, we LOVE at least 2 weeks notice but feel free to call and we’ll see how we can accommodate you if you need something sooner. For smaller orders during the “off season”, just let us know within a week to 4 days and we’ll have your order ready for you!
Changes to your order or cancellations will be honored at no charge up to one week prior (7 days) to the scheduled pick up date. If less than a week notice is given, there will be an additional charge for changes to design, cake sizes, or cancellations up to 50% of the original cost.
It depends on what you’re ordering. If it’s something we carry in the store on a regular basis, there are no minimum orders. If it’s for cupcakes, breads, rolls, or other products that are made to order or only carried during the holidays, minimum orders apply as we sell by the batch to minimize waste.
Yes, we offer a $11 dozen doughnut deal all day, every day, and a quantity discount on our Homestyle cookies (if purchasing 4 dozen or more). We are unable to offer quantity discounts on decorated products (cupcakes, pastries, decorated cookies, etc.) because of the time involved to make each one.
Yes we do ship Butter Thin Cookies and 7”, 8” or 9” round cakes. Because our products are fresh and made without preservatives, we typically ship overnight or 2nd day air to ensure quality.
Cakes are fresh frozen after decorating, put in a Polar Tech shipping system with dry ice to ensure quality and freshness. We charge $50 for the shipping system, dry ice and extra handling required to ship a cake. The $50 is in addition to the actual shipping cost and product cost.
Butter Thin Cookies are stuffed with tissue to ensure they arrive in one piece; shrink wrapped and sent out either 2nd day air or 3 day select. Due to the special packing required, we charge an additional $10 plus the actual shipping charges.
As much as we’d love to be able to accommodate every request that we get, our equipment is very large and when we bake anything, we are making 50 gallon batches; which is enough to make 100 cakes! We don’t have equipment at the bakery small enough to make a single cake.
Yes, we can. Please give us one week to process your image. You are welcome to bring your image into the bakery or e-mail your image to firstname.lastname@example.org. If pulling images off line, keep in mind that we are subject to copyright law, so we’ll need written permission from the owner of that image to reproduce it for you on your cake.
Any picture provides must be in JPEG format.
Yes and possibly, no. Because we are selling our cakes to you, we are bound by Copyright and Trademark Law. This means that any character that is trademarked, like Mickey Mouse and Minnie Mouse, college or company logos and most other characters from popular TV shows and movies are off limits for our bakery to reproduce unless we have written permission from the owner of the copyright or trademark. The reason you see them online is because many of these cakes are being produced by hobby bakers for their families and friends and are not being resold to the public. We are not allowed to make money from someone else’s intellectual property.
We do, however, have a wide variety of “licensed” toys that we can put on your cake. We also have requested permission from many West Michigan High Schools and Colleges to reproduce their logos on our cakes. Please view our list of licensed kits and logos. If what you are looking for is not on our list, feel free to contact that company directly and request written permission. The permission and approved item in a .jpg format can be e-mailed to email@example.com. Please include your name and event date in the subject line of the e-mail.
Sadly, we do not make any Sugar or Gluten Free products. We made an attempt, early on, but because we are equipped only for large batches, we had too much waste for the amount of products that were being requested.
Some of our products, like our carrot cake and sweet breads do contain nuts and all of our baked goods are baked in the same kitchen and may not be suitable for individuals with nut allergies.
We ask that all products are approved at pick up and due to the nature of our products, we cannot accept returns or issue refunds. However, we want all customers to be 100% satisfied with their Ryke’s Bakery experience. If for some reason you are dissatisfied, please contact the bakery within 24 hours of your purchase and we will do our best to address your concern.
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There are too many kids runnin' around here! We choose to keep our cakes rated PG!